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Making a difference through social care technology in Kent

By Caroline Flynn (Parish Clerk & RFO) Manston Parish Council

Friday, 12 April 2024


Manston Parish Council Contributor


Three hundred people across Kent are being empowered to live more independently and safely in their own homes within just a few months of the new Kent County Council (KCC) Technology Enhanced Lives Service (TELS) launching.

Designed with people who draw on care and support, social care professionals and a leading care technology provider, the PA Consulting-led Argenti Partnership, the initiative creates care tech packages tailored to a person’s individual needs. Argenti has provided similar services to other local authorities, serving more than 50,000 people over the last ten years.

Following successful trials in Thanet, Dover, Folkestone and Hythe, the service is now available across the county. It can be offered on both a short-term basis to support people with their recovery from a hospital stay, and on a long-term basis for people eligible for ongoing care and support. A private pay offer has also been developed to enable people to make an informed decision when purchasing care technology that helps them reach their personal goals.

Over time it is hoped that similar technology will help thousands of people in Kent to retain their independence if they have conditions that might otherwise prevent this, such as frailty, limited mobility, poor mental health and learning disabilities and offer carers much needed respite.

Among the devices being used to give people more control and choice in their daily lives are:

  • Memory aids and smart speakers – that can help people orientate themselves during the day and remind them of things they need to do, such as take medication at certain times.
  • Personal alarms and alert equipment – including fall detectors and door sensors to detect people going out at unusual times. These connect to a 24/7 monitoring centre staffed with trained call handlers who can provide support, or if needed raise the emergency services.
  • GPS devices – these track people’s location and can allow them to contact a monitoring centre if they need support or alert a family member if they get lost or deviate from an expected route. These can allow people to regain or continue to access the community in order to do the activities they want to.

Making a difference every day

The Technology Enhanced Lives Service is a key part of Kent County Council’s Adult Social Care Making a difference every day strategy and vision. This was co-produced with people in Kent and shaped around what’s important to people who draw on care and support. It aims to embed a person-centred approach to social care, contributing to a full and happy life. This vision challenges the workforce in Kent to be innovative in practice by working with people to identify solutions that are right for them.

Luke Muir, care technology expert and Service Director for the PA Consulting-led Argenti Partnership in Kent, said: “We are delighted to reach the milestone of installing equipment for our 300th Kent resident so soon after launching the new TELS service.

“Technology has enormous potential to help people regain their independence and enjoy life more. Argenti has extensive experience in delivering these outcomes for people and we are looking forward to helping thousands more Kent residents, as well as working with the council to develop new ways of using technology to improve lives.

“Collaborating with KCC allows us to combine our expertise in the transformative benefits of care technology with the council’s commitment to innovation and supporting its community and improving lives.”

For more information on staying independent and finding support in Kent, visit Kent Connect to Support.

Contact Information

Caroline Flynn (Parish Clerk & RFO)

Find Manston Parish Council

c/o 2 The Boulevard, Manston, Ramsgate, Kent, CT8 8EP